Exchanges and Returns
All returns/exchanges are to be requested within seven (7) days of receiving your order. Any requests for returns/exchanges after the stipulated timeframe will be duly rejected.
All returned item(s), inclusive of both incorrect and defective (stains manufacturing faults) product(s) should be unused and with all PASAR PENINSULA and designer garment tags still attached. All forms of designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. Returns that are damaged, soiled, or incomplete will not be accepted and will be sent back at the cost of the sender.
There will be strictly no cash refunds. Store credit will be provided for returns in the event; we are unable to fulfill an exchange for your product(s) and will be valid for three (3) months from the date of issue. In the event that a requested exchange item has a higher value, you will be required to pay the difference.
All extra postage costs incurred in a return/exchange will be payable by the sender unless the items you received were incorrect or defective. It is your responsibility to ensure that the package is returned to us via a traceable mode of shipping. PASAR PENINSULA will not be held responsible for lost returns.
All discounted (inclusive of promotional and discount code applied), hygiene-related products product(s) purchased from the Site is strictly non-exchangeable, non-returnable and non-refundable.
PASAR PENINSULA reserves the right to reject any exchange/refund requests and will strictly not accept returns should you have purchased our product(s) from a third party.
All returns should be requested before you send your item(s) back to us in order for easy identification and processing. Unidentified returns will be returned at the cost of the sender.
Upon requesting a return/exchange, you can return your order/item(s) in two (2) ways:
- Mail your order back to us with a traceable mode of shipping to our return address provided by our customer service team.
Applicable for both Singapore and International orders.
- Schedule an appointment with us to arrange a collection of your order/item(s) at your doorstep.
Only applicable to Singapore orders.